A common problem we see is hijacked DNS, pointing to rogue nameservers in Ukraine. The problem with your Internet connectivity may be caused by a misconfiguration of your TCP/IP DNS. NOTE: Most standard Internet connections do not use a proxy. Please refer to our FAQ on how to configure your proxy to work with SUPERAntiSpyware. Your proxy is configured to exclude the domain. The best and safest way to let SUPERAntiSpyware check for program and definition database updates is to create proper exceptions for the product components.Ĥ. NOTE: Simply disabling your firewall may not be sufficient to allow SUPERAntiSpyware to access the Internet, and doing so will put your PC at risk. NOTE: You may have to reboot your PC in order for the changes you've made to your firewall configuration to take effect. If not, verify that SUPERANTISPYWARE.EXE and SSUPDATE.EXE are granted incoming and outgoing TCP/IP traffic (on Port 80/443, HTTP/HTTPS). On a typical system (assuming default install options), the SUPERAntiSpyware applications that must access the Internet are located here:Ĭ:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXEĬ:\Program Files\SUPERAntiSpyware\SSUPDATE.EXEįor most firewalls, simply "trusting" the applications specified above should be sufficient. Other firewalls may make you manually specify the program that you are creating an exception for. SUPERANTISPYWARE.EXE and SSUPDATE.EXE will appear in a known application list as SUPERAntiSpyware and SUPERAntiSpyware Update Application, respectively. Some firewalls (like ZoneAlarm) may list known applications that you can create an exception for. We recommend consulting with the technical documentation and product support for your firewall if you are unsure how to do this. "trusting" or "allowing") SUPERAntiSpyware will vary. Your firewall has active exceptions created for SUPERANTISPYWARE.EXE and SSUPDATE.EXE, the two SUPERAntiSpyware applications that connect to the Internet.ĭepending on the firewall you use, the method for creating an exception for (a.k.a. We recommend consulting with the technical documentation and support resources provided by your ISP and/or system administrator if you are unsure of the proper network settings to use with your PC.ģ. NOTE: Under most circumstances, automatic detection of network settings is preferred. Click OK on all windows to save the change, then restart Windows, and try again to update the definition database.Enable (check) the "Automatically detect settings" option.Open the Tools menu, and select Internet Options.Windows is set to automatically detect local area network settings. broadband, wi-fi, dialup), your web browser should be able to navigate to your home page without error.Ģ. Regardless of the method you use to connect to the Internet (e.g. Your network connection is enabled and active. If you receive this error, please make sure that the following are true:ġ. This error means that SUPERAntiSpyware cannot connect to the Internet to download definition database updates. There is a Pro version ($69.I receive the error message "There was an error trying to retrieve definitions." The free version includes the above options (some of which are limited *) and upgrade nag-screens. Version History for SUPERAntiSpyware X Professional: Which Anti-Malware App Is Best and Can It Run Alongside My Antivirus.How to Tell the Difference Between a Virus and a False Positive. What's the Best Antivirus and Is Windows Defender Good Enough?.*Free version must update the database manuallyĬonsider using Malwarebytes for complete antivirus protection and to protect your devices, data, and privacy. Automatic Updates ensure the program runs with the latest database definitions.*Free version must run scans to block threats Real-Time Threat Blocking stops malicious files from running as soon as they are detected.Process Interrogation Technology detects hard-to-find threats usually missed by standard anti-spyware applications.Multi-Dimensional Scanning is a next-generation scanning system that goes beyond the typical rules-based methods.Detect & Remove Malicious Threats from Malware, Spyware, Adware, Trojans, Dialers, Worms, Ransomware, Hijackers, Parasites, Rootkits, KeyLoggers, and many more.This is one of the tools any tech would have with them. Most computer techs will carry specific tools with them. SuperAntiSpyware X Professional is one of the top tools for removing malware, viruses, and other threats.
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